Shipping Policy
Risk Matrix Labs · support@riskmatrixlabs.com
Processing time
[[State real order-processing time before dispatch.]]
Delivery estimates
Nothing ships. This is a test-mode proof.
[[Confirm this estimate against the supplier's actual performance. COMPLIANCE_GATE.md requires shipping estimates to be realistic.]]
Where we ship
We currently ship to: US.
Tracking
We email tracking once the carrier scans the parcel. Tracking is added when the supplier actually ships — never before.
Delays
Carrier and customs delays happen. If your order passes the estimate above, contact us and we will investigate and give you a straight answer.
Address errors and lost parcels
Tell us immediately if your address is wrong — we can usually correct it before dispatch.
[[State how lost or undelivered parcels are handled: replacement, refund, and the waiting period before either.]]